• 9550 Ploof Rd SE, Leland, NC 28451
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Privacy Policy

Last updated: September 8, 2026.

Maat Holdings – Ploof Road, LLC, doing business as Powered Storage & Parking (“we,” “us,” “our”), rents storage units and parking spaces at 9550 Ploof Rd SE, Leland, North Carolina. We operate only in North Carolina.

This Privacy Policy explains what information we collect about you, why we collect it, who we share it with, and what choices you have. It covers our website, our customer app and online portal, and renting a unit or space from us.

We do not sell your personal information. We do not rent it, trade it, or hand it to data brokers.

By using our website or app, or by renting from us, you agree your information will be handled as described here. This Policy works together with our Terms and Conditions and with your rental agreement.

  1. What We Collect:
    The information below is everything we collect about you. We do not collect Social Security numbers, bank account logins, health information, or information about your race, religion, or political views. We do not knowingly collect information from anyone under 18.
    1. When you rent from us.
      We collect the following:
      • Your name
      • Your phone number
      • Your email address
      • Your mailing address
      • Your unit or space number
      • Your communication preferences
      • Your signed rental agreement
    2. Documents for vehicle, trailer, boat, and RV storage.
      We keep copies of your driver’s license, your vehicle or trailer registration, and your proof of insurance. We keep these in our storage management platform so we can confirm who owns what is stored on our property, and so we can meet the insurance requirement in your rental agreement.
    3. Payments.
      Card payments are handled by Stripe. Your full card number is stored by Stripe, not by us — we can see only the last four digits of your card and its expiration date. We keep records of what was billed, what was paid, and what is past due.
    4. In our app and customer portal.
      Your email address and your account login details.
    5. Automatically, when you visit our website.
      Your IP address, your browser and device type, and the pages you view. We use Google Analytics for this. See Provision 5.
    6. At our facility.
      Video from our security cameras. Our cameras record video only — they do not record audio. We also store the gate code we first issue you, and the date and time you last entered — whether you opened the gate through our app or by using the keypad at the gate.
    7. When you contact us.
      The content of your texts, emails, voicemails, and messages.
  1. How We Use It:
    We use the information we collect for the following purposes:
    • To rent you a unit or space and run your account — billing, payments, access, and maintenance.
    • To contact you about your account — invoices, payment reminders, access and gate notices, and anything else about your rental.
    • To confirm ownership of vehicles, trailers, boats, and RVs stored on our property.
    • To protect the property — security cameras, gate records, and investigating theft or damage.
    • To send you news, offers, and updates, unless you have opted out.
    • To meet our legal, tax, and insurance obligations, including North Carolina’s self-storage lien law if an account goes unpaid.
    • To understand how our website is used, so we can improve it.
  1. We Do Not Sell Your Information:
    We do not sell your personal information. We do not rent or trade it. We do not share it with data brokers, and we do not give it to other companies to use for their own advertising.
  1. Who We Share It With:
    We share your information with companies that do work for us, and only so they can do that work:
    • Our storage management platform — holds your account, your rental agreement, and the document copies described in Provision 1.
    • Stripe — processes card payments.
    • Google Analytics — measures how people use our website.
    • Our email and text messaging services — send account notices and updates.
    We may also share your information in the following circumstances:
    • With our attorneys, collection agents, or auctioneers, if your account goes unpaid and we have to follow the lien process described in your rental agreement.
    • With law enforcement or a court, when we are required to by a subpoena, warrant, court order, or other legal process.
    • To protect our rights, our property, or the safety of our customers and staff.
    • As part of a sale, merger, or transfer of our business.
    • With your permission, or when you ask us to.
  1. Cookies and Website Analytics:
    Cookies are small files a website stores on your device. Our website uses them to work properly, to keep you logged in during a visit, and to measure how the site is used.
    1. Google Analytics.
      We use Google Analytics and Google Tag Manager. These set cookies and collect your IP address, device type, and the pages you view. Google handles that data under its own privacy policy, which you can read at policies.google.com/privacy.
    2. No advertising pixels.
      We do not run advertising or remarketing pixels on our website. Nothing on our site follows you to other websites to show you ads. To the best of our knowledge, no third party collects personal information about your online activities over time and across different websites when you use our site.
    3. How we respond to Do Not Track signals.
      Some web browsers offer a “Do Not Track” setting. There is no common industry standard for how to respond to these signals. We do not currently respond to Do Not Track signals.
    4. How to control cookies.
      You can control cookies in two ways:
      • Your browser. Every major browser lets you block cookies or delete them. Look under Settings or Preferences, then Privacy. If you block cookies, parts of our website may not work.
      • Google’s opt-out. You can install Google’s Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.
      Cookie settings apply to one browser on one device. If you use another browser or another device, you will need to set it there too.
  1. How Long We Keep It:
    We keep information for the following periods:
    • Account records and your signed rental agreement — while you rent from us, and afterwards for as long as we need them for tax, accounting, insurance, and legal reasons.
    • Copies of your driver’s license, vehicle registration, and proof of insurance — for four years after you move out. Many of our customers come back to us, and keeping these on file means you do not have to provide them again.
    • Security camera video — 60 days, after which it is written over automatically. We do not keep clips longer than that, unless we are asked to preserve a recording for a law enforcement investigation.
    • A record of your opt-out — if you opt out of marketing messages, we keep a record of that so we do not contact you again by mistake.
  1. How We Protect It:
    Only staff who need your information to do their job can see it. Our storage management platform and our other systems are password-protected. Card numbers are handled by Stripe and never stored on our systems.

    No system is perfectly secure, and we cannot promise your information can never be reached by someone who should not have it. If a security breach affects information protected under North Carolina law — including your driver’s license number — we will notify you as required by N.C. Gen. Stat. § 75-65.

  1. Your Choices:
    We offer these choices to every customer:
    • See or update your information. Log into the app or the customer portal, or contact us and we will update it for you.
    • Stop marketing messages. Reply STOP to any text, click unsubscribe in any email, or just tell us. You cannot opt out of account and billing messages — invoices, payment reminders, and notices about your rental — for as long as you rent from us.
    • Ask for a copy of your information, or ask us to correct or delete it. Email us at [email protected]. We will verify who you are before we act on the request. There are some records we have to keep, such as your signed rental agreement and our billing records, and we will tell you if that applies.
    • Control cookies. See Provision 5.
  1. Where We Operate, and Children:
    Our facility and services are located in North Carolina and are intended for residents of the United States. Our website, app, and services are for people 18 and older. We do not knowingly collect information from anyone under 18. If you are a parent or guardian and believe your child has given us information, call us at (910) 765-0966 or email [email protected] and we will delete it.
  1. Other Websites We Link To:
    Our website may link to other websites we do not control. This Policy does not apply to those sites, and we are not responsible for their content or their privacy practices. We encourage you to read the privacy policy of any website you visit.
  1. Changes to This Policy:
    We review this Policy regularly. If we change it, we will post the new version here and update the effective date at the top. If we make a material change to how we handle your information, we will post a notice on the homepage of our website and email customers who have an online account, in each case at least 30 days before the change takes effect.
  1. Contact Us:
    If you have questions about this Policy or about how we handle your information:
  • Live Chat