Last Updated: February 3, 2023.
By visiting our website or using any of our Services, you agree your Personal Information, as defined below, will be handled as described in this Policy. Your use of our website or Services, and any dispute over privacy, is subject to this Policy and our Terms and Conditions, including its applicable limitations on damages and the resolution of disputes. The Company Terms and Conditions are incorporated by reference into this Policy.
1. What Personal Information We Collect From Tenants
We collect information that identifies, describes, or is reasonably capable of being associated with you (“Personal Information”). Personal Information does not include information that is publicly available, as defined by applicable laws, de-identified, or aggregate. We collect the following categories of Personal information:
- Identifiers. We collect your name, phone number, driver’s license or ID number, military identification number, email address, phone number, mailing address, unit number, gate codes, and elevator access codes when you register for or use our Services. If you visit our website or use our mobile application, we collect information about your device, including a device ID, IP address, or similar device identifiers.
- Customer Records and Account Details. If you rent a storage unit or parking space from us, we collect certain information as part of your rental agreement, such as a signed rental agreement, insurance coverage and gate codes. We track amounts due, your bank or payment card information, past due amounts, and other relevant transaction data to process billing. When using our mobile app, we also collect your username, password, and other information you provide to us related to your account.
- Commercial Information. When you register for or use our Services, we may collect records of your personal property and Services purchased.
- Message Contents. When we communicate with you, we may collect contents of text messages, emails, phone calls, or audio messages, which may identify you. We may retain these communications for quality assurance and training purposes.
- Geolocation. If you visit our website or use our mobile application, we may collect geolocation information from your IP address, which links to the region you live in, or if your location settings are set to share your location with us.
- Audio, Visual, or Similar Information. We may collect video, audio surveillance, and other security and access information if you visit our property.
- Internet and Network Activity Information. As described in more detail in the next section on Cookies, if you visit our website or use the mobile application, we may collect information about your browsing and search history, interaction with the features of our Services, and responses to advertisements.
- Sensitive Personal Information. We collect Sensitive Personal Information, such as account log-in information.
2. Sources of Personal Information
We generally collect the Personal Information identified above from the following categories of sources:
- Directly from you
- Automatically, when you visit our website or property or use our Services
3. How We Use Personal Information
We use the Personal Information we collect for the following business and commercial purposes.
- Operate our Business and Provide You Services. We use your Personal Information to provide you with the Services you request, manage our facility, maintain your account, process billing and payment, and otherwise run day-to-day operations.
- Communicating with You. We use your Personal Information to communicate with you about our services, your account, and if you contact us with a question or concern. We also use your information to deliver news, updates, and other communications, according to your subscriptions, alerts, and other preferences.
- Evaluate and Improve our Services. We may analyze the Personal Information we collect for quality assurance, training and to understand how we can meet and exceed your expectations.
- Marketing and Advertising. We use the Personal Information we collect for marketing or advertising purposes. For example, we might send you promotional messages about products, services, programs, or events that may be of interest to you. We may also use the insights we gain about how you use our Services to improve the effectiveness of our marketing campaigns and ability to attract new customers.
- Use of Sensitive Personal Information. Our collection, use, and disclosure of sensitive personal information is limited to what is reasonable and proportionate to providing you with our Services, including complying with our legal, regulatory, and reporting obligations.
4. How We Disclose Personal Information
We may disclose your Personal Information for the following purposes.
- With Our Vendors: We may share your Personal Information with vendors who perform services on our behalf, such as identity verification, payment processing, data analysis, email and hosting services, or customer services and support. These vendors may access your Personal Information and are required to use it solely as we direct to provide our requested service.
- For Marketing and Advertising: We may share the Personal Information we collect with marketing and advertising vendors to design our marketing campaigns, render meaningful advertisements, and connect with you through social media networking.
- Related to Business Transfers: We may disclose or transfer information, including Personal Information, as part of any merger, sale, and transfer of our assets, acquisition or restructuring of all or part of our business, bankruptcy, or similar event, including related to due diligence conducted prior to such event, where permitted by law.
- Where Legally Required: We may disclose Personal Information if we are required to do so by law (e.g., to law enforcement, courts, or others, in response to a subpoena or court order).
- To Protect Rights: We may disclose Personal Information where we believe it necessary to respond to claims asserted against us or to comply with legal process (e.g., subpoenas or warrants), enforce or administer our agreements and terms, for fraud prevention, risk assessment, investigation, and protect the rights, property or safety of us, our customers, and others.
We may disclose Personal Information to the following categories of recipients:
- Service Providers. We may disclose Personal Information to our service providers who perform services on our behalf. Our service providers are required to take appropriate security measures to protect your Personal Information in line with our policies and are not permitted to use Personal Information for their own purposes.
- Government Entities, Agencies, and Others as Required by Law. To comply with our legal obligations and where otherwise required by law, we generally disclose the following categories of Personal Information to applicable regulatory and government entities: identifiers; customer records and account details; commercial information; characteristics of protected classifications, e.g. message contents; audio, visual, or similar information; and internet and network activity information.
- Third-Party Advertising. As part of our advertising and marketing efforts, we may disclose the following categories of Personal Information with third-party advertising companies, marketing companies, social media platforms, and analytics partners for targeted advertising, marketing, and campaign management purposes: identifiers, internet and network activity information, and other information about how you interact with our websites or mobile applications.
Cookies. Cookies are alphanumeric identifiers that we transfer to your device’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our website and Services, while others are used to enable a faster log-in process or to allow us to track your activities at our website. There are two types of cookies: session and persistent cookies.
- Session Cookies. Session cookies exist only during an online session. They disappear from your device when you close your browser or turn off your device. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into your account with us. This allows us to process your online transactions and requests and verify your identity after you have logged in, as you move through our website and Services.
- Persistent Cookies. Persistent cookies remain on your device after you have closed your browser or turned off your device. We use persistent cookies to track aggregate and statistical information about user activity.
Cross-Device Use. We may use the Personal Information that we collect about you to help us and our third-party service providers identify other devices that you use (e.g., a mobile phone, tablet, other computer, etc.). We and our third-party service providers also may use the cross-device use and other information we learn about you to serve targeted advertising on your devices and to send you emails. To opt out of cross-device advertising, you may follow the instructions set forth in the “How to Manage Cookies” section below. Please note: if you opt-out of these targeted advertising cookies, your opt-out will be specific to the web browser, app, or device from which you accessed the opt-out. If you use multiple devices or web browsers, you will need to opt out on each browser or device that you use.
- Website Operation. Cookies help us run our website securely and enable basic functions like page navigation.
- Performance and Analytics. Cookies help us analyze how you interact with our website. This enables us to monitor and improve our website performance, services, and your experience.
- Advertisements. Cookies allow us to deliver advertisements that are meaningful to you. Our advertising partners may use the Cookies to build a profile of your interests, deliver relevant advertising on other sites, and measure the efficiency of the advertisements.
5.2 How to Manage Cookies
To prevent cookies or third-party advertisers from tracking your activity on our Site or visits across multiple websites, there are tools you can use to disable cookies and opt out of interest-based advertising. Using the resources below does not mean you will no longer receive any advertising through our Site, Services, or on other websites. You may continue to receive advertisements, for example, based on the particular Site that you are viewing (i.e., contextually based ads) and as described above. Your opt-out may not be effective if your browser is configured to reject cookies.
- Browser Solutions for Disabling Cookies. To prevent Cookies from tracking your activity on our website or visits across multiple websites, you can set your browser to block certain Cookies or notify you when a Cookie is set. The Help portion of the toolbar on most browsers will tell you how to prevent your device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site and Services who disable cookies will be able to browse the Site, but some features may not function.
- Industry Solutions for Opting Out of Interest-Based Advertising. Notwithstanding the above, visitors to our Website may follow the steps provided by initiatives that educate users on how to set tracking preferences for most online advertising tools, such as the Network Advertising Initiative (https://thenai.org/about-online-advertising/) and the Digital Advertising Alliance (https://digitaladvertisingalliance.org/) in the US, or other similar services. You can use the Digital Advertising Alliance’s AdChoices opt-out tool (https://youradchoices.com/control) to opt out of the use of your Personal Information by many third-party ad networks for targeted advertising purpose. The Digital Advertising Alliance also offers an application called AppChoices (https://youradchoices.com/appchoices) that helps users to control interest-based advertising on mobile apps.
6. Information Regarding Children
Our website and Services are intended for users who are 18 years or older and we do not knowingly collect information from children under 18 years old. If we become aware that we have collected information from a child under 18 years old, we will delete such information from our records. If you are a parent or legal guardian and believe your child has given us information and you did not provide consent, please contact us at 910.765.0966.
7. Your Rights and Choices
7.1 Review or Update Your Information
If you are a current or former customer, you can access, update, or correct your Personal Information at any time by logging into your account, or contacting us.
7.2 Unsubscribe or Opt-Out of Certain Communications
We may contact you via email, phone, or text message with important information about your account and promotional opportunities. You may unsubscribe or opt-out of receiving these communications by following the instructions provided. Ways to unsubscribe to certain communications include clicking on the unsubscribe link in any email or responding STOP to any text messages. You may also contact us to update your communication preferences. Please note that we may still need to contact you with important information about your account or payments due, and you cannot opt out of these account administration communications.
8. The Right to Know/Access
With respect to the personal information we have collected about you, you have the right to request from us (up to twice per year and subject to certain exemptions):
- The categories of Personal Information we collected about you;
- The categories of sources from which we collected that information;
- Our business or commercial purpose for collecting or selling that information;
- The categories of third parties with whom we shared that information; and
- The specific pieces of Personal Information we collected about you.
The Right to Delete
Under certain conditions, you have the right to request that we delete your Personal Information. Please note that simply logging out or uninstalling an app does not delete your account or the Personal Information we may have collected.
The Right to Correct
You have the right to request that we correct inaccuracies in your Personal Information. You may update your Personal Information with us at any time.
The Right to Opt-Out
You can request to opt out of “sales” or “sharing” of your Personal Information by clicking the “Do Not Sell or Share My Personal Information” link in the website footer, to turn off targeted advertising cookies. Please note that your Cookie settings are device and browser specific—so, if you come to our website from another device or browser, you will need to reapply your settings. Please note that submitting an opt out request will only opt you out of disclosures that are considered “sales” or “sharing” under the CCPA, but it will not opt out of other disclosures, such as to our service providers.
You may also opt-out of “sales” and “sharing” of your Personal Information, through the use of an opt-out preference signal. If our website detects that your browser or device is transmitting an opt-out preference signal, such as the “global privacy control”—or GPC— signal, we will opt that browser or device out of cookies on our website that result in a “sale” or “sharing” of your Personal Information. Please note, if you come to our website from a different device or a different browser on the same device, you will need to opt out, or use an opt-out preference signal, for that browser and/or device as well.
We do not sell or share sensitive personal information, nor do we sell or share any Personal Information about individuals who we know are under sixteen (16) years old.
Right to Limit Use and Disclosure
Subject to certain conditions and exceptions, you may have the right to limit the use and disclosure of “Sensitive Personal Information,” as defined under the CPRA. However, we do not engage in activities triggering this right.
The Right to Non-Discrimination
We will not unlawfully discriminate against you for exercising any of these rights.
How to Exercise Your Privacy Rights
To submit a request to exercise these rights you may use one of the following three methods:
- Mail: 9550 Ploof Road Unit 6, SE Leland 28451, NC
- Telephone: 910.765.0966
For all requests, please clearly state which type of request you are making, and provide your name, street address, city, state, zip code, and email address or phone number where you may be contacted. Before responding to your request, we must first verify your identity using the Personal Information you recently provided to us. If we are not able to verify your request, we will contact you for more information. If we are unable to verify your identity after a good faith attempt, we may deny the request and, if so, will explain the basis for the denial. We are not responsible for notices that are not labeled or sent properly.
Designating an Authorized Agent
You may designate someone to submit requests and act on your behalf (an “Authorized Agent”). To do so, you must provide us with written permission to allow your Authorized Agent to act on your behalf. We may also ask you to verify that you have authorized your authorized agent to act on your behalf.
Retention of Personal Information
We retain your Personal Information for as long as needed or permitted, based on the reason we obtained it (consistent with applicable law). When deciding how long to keep your Personal Information, we consider whether we are subject to any legal obligations (e.g., any laws that require us to keep records for a certain period of time before we can delete them) or whether we have taken any legal positions that require data retention (e.g., issued any legal holds or otherwise need to preserve data). From time to time, we may also de-identify your Personal Information, retain it, and use it for a business purpose in compliance with CCPA.
Right to Correction
You may have the right to correct inaccuracies in your Personal Data, taking into account the nature of the Personal Data and the purposes of the processing of your Personal Data.
Right to Deletion
You may have the right to delete Personal Data provided by or obtained about you.
Right to Opt-Out of Sale
Under the VCDPA, a “sale” includes disclosing or making available Personal Information to a third party in exchange for money. We do not “sell” Personal Data.
Right to Opt-Out of Targeted Ads and Significant Profiling
You may have the right to opt out of the processing of your Personal Data by us for decisions that produce legal or similarly significant effects concerning you. We do not process Personal Data for such profiling. To opt out of targeted advertising cookies, you can click on the Cookie Preferences Link on the bottom of the website homepage.
Right to Appeal
If we decline to take action regarding your request, you have the right to appeal. We will notify you providing our reasons and instructions for how you can appeal the decision. If the appeal is denied, we will provide a way for you contact the Attorney General to submit a complaint.
How to Exercise Your Privacy Rights
To submit a request to exercise these rights, you may use one of the following three methods:
- Mail: 9550 Ploof Road Unit 6, SE Leland 28451, NC
- Telephone: 910.765.0966
Please provide us with the following information: (1) first and last name; (2) email address; and (3) zip code. We will take steps to verify your request by matching the information provided by you with the information we have in our records. If we are unable to adequately verify a request, we will notify the requestor.
We may deny your request if (1) we are not reasonably capable of associating your request with the Personal Data or it would be unreasonably burdensome for us to associate your request with the Personal Data; (2) we do not use the Personal Data to recognize or respond to you specifically or associate the Personal Data with other Personal Data about you; and (3) we do not sell the Personal Data to any third party or otherwise voluntarily disclose the Personal Data to any third party other than a processor.
8. Legal Disclaimer
- Comply with federal, state, or local laws;
- Comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities;
- Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law;
- Exercise or defend legal claims;
- Detect security incidents and protect against fraudulent or illegal activity and prosecute those responsible for such activity; or
- Transfer Personal Information as part of a merger or acquisition, dissolution, bankruptcy, or any other transaction in which a third party assumes control of all or part of Powered Storage & Parking.
10. Questions and Contact Us
If you have any questions about this Policy or our information practices, contact us at or call us at 910.765.0966.