Terms and Conditions

Last Updated: September 14, 2026

Key Terms, In Plain Language

This is a short summary of the most important terms below. It does not replace the full Rental Agreement — if anything here conflicts with a numbered Provision, the numbered Provision controls.

• Rent is due on the 1st of every month and is billed automatically to the card or bank account on file. That authorization also covers charges invoiced within 60 days after you move out. (Provisions 1–3)
• Credit card fee. If your invoice is over $400 and you pay by credit card, a 3% fee is added and shown as its own line on the invoice. Debit cards, prepaid cards, and ACH bank transfers never carry this fee. We work to give you the best card processing value we can, and our current provider is Stripe. The current list of accepted payment methods, and any fees that go with them, is kept at https://pay.powered-storage.com. (Provision 2)
• Moving out. You can only end your rental by submitting a move-out request through the Powered Storage app or the online customer portal, by 11:59 p.m. Eastern Time on the last day of the month you want to leave. Your space must be empty and your lock removed by then, or another month’s rent is due. There are no refunds for partial months, but your security deposit is still returned separately. (Provisions 3–5, 23)
• Late payment. Rent not paid by the end of the 1st is a default. A $25 late fee is charged on the 5th, and your space may be overlocked. (Provisions 6, 22)
• $2,000 value limit. Owner’s responsibility for anything you store is capped at $2,000, no matter what it is actually worth. Insure anything above that yourself. (Provisions 8, 10, 47)
• Insurance is required. You must carry insurance on what you store and show proof if asked. (Provisions 10, 47)
• You release Owner from liability. You give up claims against Owner for loss of or damage to what you store, and for injury connected with the Storage Space or the Facility, including claims based on negligence, and you cover Owner for claims caused by you or your guests. (Provisions 16, 17)
• Prohibited items include firearms, aerosols, paints, fuel over 1/8 tank, propane, and any hazardous or illegal materials. See the Quick Reference in Provision 7.
• Visiting your space. Most spaces are limited to 3 consecutive hours per day. Office and workshop spaces may be used 6:00 a.m.–8:00 p.m. daily but must be vacated by 8:00 p.m. (Provisions 7.1, 39)
• Disputes go through mediation, then binding arbitration — not a jury trial or class action. (Provisions 26, 29–31)

Read the full Rental Agreement below before signing.

Contents

Summary of Terms

Your own details — the space rented, its price and deposit, your start date, and your contact and alternate-contact information — are set out in the Summary of Terms of the rental agreement you sign at move-in. The facility details referred to throughout these Terms are:

Remit Notices To (“Office Address”):
Maat Holdings – Ploof Road, LLC dba Powered Storage & Parking
3116 Weddington Road, Suite 900, Box 171
Matthews, NC 28105

Facility Access. Owner will issue Occupant a gate access code after the rental agreement is signed. The code is not part of the rental agreement, and Occupant may change it at any time through the Powered Storage mobile application.

Part 1 — The rental and paying for it

1. Month to Month Term and Renewal

This Rental Agreement is for a self-service storage space (the “Storage Space”) from Maat Holdings – Ploof Road, LLC, a North Carolina Limited Liability Company (hereinafter “Owner”), doing business as Powered Storage & Parking, Work Containers, and Wilmington Cold Storage, and the Occupant named in the Summary of Terms (“Occupant”). The Storage Space is at the storage facility named in the Summary of Terms, and “Facility” means that property, including its gates, drive aisles, common areas and every rentable space on it. This Rental Agreement governs the Storage Space regardless of which of these trade names the Occupant rented under.

• This Rental Agreement runs month to month. It starts on the Rental Start Date in the Summary of Terms and renews on the 1st of each month, for the month ahead, until it ends under Provision 5. Owner bills on the 1st of the month.
• At move-in, Occupant pays Rent for the rest of the first month, pro-rated by the day. If the rental starts on or after the 15th of the month, Occupant also pays the next full month’s Rent at move-in. A rental starting on the 1st has no pro-rated period; a full month is charged.
• Rent is pro-rated at move-in only. It is not pro-rated on move-out. See Provision 5.
• Owner may increase Rent, or any fee or charge under this Rental Agreement, on 30 days’ written notice given under Provision 23. The increase takes effect on the first Renewal Date that is at least 30 days after the notice. This 30-day rule also applies to any fee or price stated in the Rules and Regulations; the ten-day notice in Provision 41 applies to other changes to the Rules and Regulations.

2. Rent is Due on the 1st of Each Month

Monthly Rent, in the amount shown as the Rental Price in the Summary of Terms, is payable monthly in advance, without demand or notice, on the 1st day of each month (the “Renewal Date”), including any extensions or renewals.

Rent also includes “Additional Rent” — Default charges, clean-up charges, disposal, damages to the Storage Space or Facility, and other unpaid fees or charges. Monthly Rent and Additional Rent are collectively “Rent” throughout this Rental Agreement.

1. Occupant agrees to pay Rent by credit card, debit card, or ACH bank transfer.
2. Occupant shall not fail to pay Rent because Occupant does not receive an invoice.
3. It is expressly agreed that Owner does not send monthly invoices via paper.
4. Owner applies each payment first to Additional Rent, oldest first, and then to Monthly Rent, oldest first.
5. Paid Rent is non-refundable.
6. Payment Methods and Credit Card Processing Fee. Where the total of an invoice exceeds $400.00 and Occupant pays that invoice by credit card, a processing fee of three percent (3%) of the invoice total, calculated before the fee is added, is charged and appears as a separate line item on that invoice. This fee applies only to credit card payments. No fee is charged on debit card payments, prepaid card payments, or ACH bank transfers. This fee does not exceed Owner’s cost of accepting the card, and Owner derives no profit from it. Owner works to obtain competitive card processing rates and currently uses Stripe as its payment processor. The current list of accepted payment methods, and the fees applicable to each, is published at https://pay.powered-storage.com and is updated as methods and fees change; it is also available in the Powered Storage mobile application.

3. Credit/Debit Card Authorization for Payment of Rent and Other Charges

Automatic payment. By providing a credit card, debit card, or bank account for ACH transfer (a “Payment Method”), Occupant authorizes Owner to charge that Payment Method automatically for Monthly Rent on each Renewal Date, including Rent as increased under Provision 1, and for Additional Rent and any other charge under this Rental Agreement when it comes due.

After this Rental Agreement ends. This authorization continues after this Rental Agreement ends, but only for: (a) amounts that came due before it ended; and (b) cleaning, disposal, damage, and other charges under Provisions 5, 6, and 9 that Owner invoices to Occupant within 60 days after Occupant vacates the Storage Space. Owner will not charge the Payment Method for any other amount after this Rental Agreement ends. Owner applies the Security Deposit first, as Provision 4 describes, and charges the Payment Method only for the balance.

Keeping the Payment Method current; declined payments. Occupant must keep a valid Payment Method on file for the whole term and must update card, bank, and billing-address details through the Powered Storage mobile application or Owner’s online customer portal (Provision 23). If a charge is declined or reversed, the declined-payment fee in Provision 6 applies, Occupant must pay by another accepted method, and the late fee in Provision 6 applies if Rent is still unpaid on the 5th day after the Renewal Date.

Withdrawing the authorization. Occupant may withdraw this authorization by removing or replacing the Payment Method in the application or customer portal, or by written notice under Provision 23. Withdrawing it does not end this Rental Agreement and does not excuse any payment; Occupant must still pay every amount by its due date by an accepted method.

4. Security Deposit (if required)

Occupant pays the Security Deposit, if any, shown in the Summary of Terms with the move-in invoice. The Security Deposit secures Occupant’s performance of every term of this Rental Agreement. It does not earn interest and Owner does not need to keep it separate from other funds.

Within 30 days after this Rental Agreement ends and Occupant has vacated the Storage Space (Provision 5), Owner returns the Security Deposit, less any unpaid Rent and any cleaning, disposal, repair, or other charge owed under this Rental Agreement, and sends Occupant an itemized statement of any deduction. Owner returns it to the Payment Method on file or, if that is not possible, by check to Occupant’s last known address. If Owner ends this Rental Agreement for Default (Provision 22), Owner may apply the Security Deposit to amounts owed in the same way. If the charges exceed the Security Deposit, Occupant owes the difference, and Provision 3 applies.

5. Termination

By Occupant. Occupant may end this Rental Agreement by submitting a move-out request through the Powered Storage mobile application or through Owner’s online customer portal. The request must be submitted no later than 11:59 p.m. Eastern Time on the last calendar day of the month in which Occupant wishes to vacate. A request submitted by that deadline ends this Rental Agreement effective the last day of that month, and no Rent is charged for the following month. The request is effective when the application or customer portal issues its dated confirmation to Occupant, and the date and time on that confirmation decide whether the deadline was met. Occupant should keep that confirmation. If the application and the customer portal are both unavailable for the whole of the last day of the month, a request submitted by 11:59 p.m. Eastern Time on the next day counts as made in time. A request submitted after that deadline takes effect at the end of the following month, and Rent for that following month remains due in full.

Rent already paid is not refunded, in whole or in part, for any period remaining after Occupant vacates. Rent is pro-rated at move-in only and is not pro-rated on move-out. This paragraph does not affect the return of the Security Deposit under Provision 4.

By Owner. Owner may end this Rental Agreement for any reason on 30 days’ written notice under Provision 23, effective on the last day of a month. Owner may end it immediately, by notice under Provision 23, if Occupant is in Default (Provision 22), for the reasons stated in Provisions 32 and 39, or for illegal activity, infestation, interference with other Occupants or the Facility, or damage caused by Occupant or Occupant’s guests.

On termination.

• Occupant must vacate fully by the termination date: the Storage Space must be left clean, with no Personal Property in it, and Occupant’s lock removed. No Rent is refunded for an early move-out.
• If Occupant’s lock or any Personal Property is still in the Storage Space after the termination date, this Rental Agreement does not end. It continues month to month, and Rent for each further month is due in full, until the Storage Space is empty and the lock removed, or Owner acts under Provisions 21 and 22.
• If Owner has to clean the Storage Space or remove Personal Property, Occupant pays the cleaning charge in Provision 6 ($150 minimum) plus disposal fees.
• Provision 4 governs the return of the Security Deposit. Provision 3 governs charges to the Payment Method after this Rental Agreement ends. Provisions 15, 21, and 22 govern Personal Property left behind.

6. Other Charges and Fees

Occupant is in Default if Monthly Rent is not paid in full by 11:59 p.m. Eastern Time on the Renewal Date, or if Additional Rent is not paid within 5 days after it is due. Owner is not required to accept Rent after a Default; if Owner does, Provisions 24 and 42 apply. The following charges apply when the event described happens, whether or not Occupant is in Default, and each is Additional Rent under Provision 2:

On a Default, Owner may use any remedy in Provision 22, including the lien in Provision 21.

Occupant must pay every cost Owner incurs because of a Default or other breach of this Rental Agreement, including late fees and the costs of enforcing the lien. If Owner engages an attorney to collect amounts owed, Occupant also pays Owner’s reasonable attorneys’ fees, to the extent N.C. Gen. Stat. § 6-21.2 allows and after Owner gives the notice that statute requires. This paragraph does not change Provision 30, under which each party pays its own costs in arbitration. Fees stated in the Rules and Regulations (Provision 41), such as the littering fee, also apply.

24. Partial Payments or Payment in the Event of Default

Owner is not required to accept a partial payment, or any payment made after Occupant is in Default. If Owner does accept one, Provision 42 applies: the payment is not a waiver, does not cure the Default, and does not stop Owner from using any remedy in Provision 22.

40. The Storage Space

“Storage Space” means a parking space, a workshop container, an office or workspace unit, a Cold Storage or refrigerated container, or any other rentable space at the Facility. Owner has made no promise about the size or dimensions of the Storage Space. Occupant had the chance to measure it before signing and agrees to rent it regardless of its actual size. Occupant waives any right to dispute, or bring legal action over, any difference in size, and releases Owner from any related liability.

44. Death or Incapacity of Occupant

If Occupant dies or becomes legally incapacitated, this Rental Agreement continues and Rent keeps accruing until the Storage Space is vacated under Provision 5. Owner may release the stored Personal Property to Occupant’s personal representative, executor, administrator, or attorney-in-fact once that person provides documents reasonably satisfactory to Owner proving their authority, and once everything owed has been paid in full. Owner may also contact the alternate contact named in the Summary of Terms. Owner does not have to decide who has the better claim to the Personal Property, and where claims compete, Owner may require an order from a court of competent jurisdiction before releasing it.

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Part 2 — What you may store and do in the space

7. Use of the Storage Space and Prohibited Storage

What Owner is, and is not. Owner rents out space. Owner is not a warehouse and is not in the business of storing goods for hire. Owner has no duty to look after, guard, or control anything Occupant stores. This Rental Agreement does not create a bailment: Owner never takes possession of, or responsibility for, Occupant’s property.

Everything Occupant keeps in the Storage Space is “Personal Property” in this Rental Agreement. Occupant may use the Storage Space only to store Personal Property that Occupant owns, except where Provision 7.1 allows something more. Everything stored is at Occupant’s sole risk.

General Restrictions

• Occupant may not store antiques, artwork, heirlooms, collectibles, or anything else with special or sentimental value to Occupant.
• The Storage Space is not suitable for irreplaceable items such as books, writings, or objects whose resale value is unknown.
• Occupant may not store cash, cash equivalents, negotiable instruments, or anything else that can be converted to money.
• Occupant waives any claim based on emotional or sentimental attachment to Personal Property.
• Vehicles may not be parked in the drive aisles, except to load and unload.
• Occupant must keep the Storage Space clean and sanitary, and free of rubbish, liquid waste, and refuse.
• Occupant must remove all trash and unwanted items from the Storage Space, and may not put them in any space Occupant does not rent.
• Occupant may not alter the Storage Space, drill into or attach anything to its walls, floor, or ceiling, or otherwise damage it.

Prohibited Items and Materials

The following are prohibited in the Storage Space and everywhere else at the Facility:

• Firearms and ammunition.
• Aerosols.
• Paints and paint thinners.
• Contraband or illegal substances of any kind, and any unlawful use of the Storage Space.
• Marijuana in any form. It may not be used, stored, or grown, even if Occupant has a prescription, or a permit to grow or sell it.
• Drinking alcohol.

Occupant also may not store or keep in the Storage Space:

• Anything that can be damaged by changes in temperature or humidity, unless the space is rented as Cold Storage under Provision 12.
• Food of any kind, except as Provision 7.1 allows. Animal feed, including seed.
• Explosives or fireworks.
• Highly flammable, dangerous, hazardous, or toxic materials or substances. “Hazardous substance” is defined below.
• Anything with a strong or unpleasant smell.
• Anything that gives off a foul odor when it gets wet, or that is damaged by moisture.
• Any source of open flame, such as camping stoves, cutting torches, kerosene lamps, and candles.
• Fuel, fuel oil, grease, or lubricants, and loose tires, batteries, or other vehicle parts and accessories. The one exception is fuel, oil, grease, or lubricant inside the working parts of a stored item, such as the fuel in a vehicle’s tank. In that case the tank must hold less than 1/8 tank of fuel, and a drip pan or absorbent pad made for petroleum products must sit under the item to catch any leaks.
• Propane tanks, including empty ones, and fuel canisters of any kind.

Occupant may not do anything in the Storage Space that produces or releases any of these prohibited materials.

Other Prohibited Uses

• Occupant may not live or sleep in the Storage Space or anywhere at the Facility.
• No animal may be kept, housed, or stored in the Storage Space. Animals brought onto the Facility are covered by Provision 25(c).
• Occupant may not use the Storage Space or the Facility as a legal address for any purpose, for example to obtain a business license, occupation license, or other government permit, or as a residential address.
• No work may be done on any motor vehicle in the Storage Space or anywhere at the Facility, including changing oil, antifreeze, or other fluids.

Hazardous Substances

• Occupant may not use the Storage Space, or let anyone else use it, to release, store, use, treat, dispose of, or otherwise handle any hazardous substance. “Release” has the meaning given to it in the Comprehensive Environmental Response, Compensation and Liability Act, 42 U.S.C. Section 9601, et seq., as amended (“CERCLA”). “Hazardous substance” means:
  1. Anything defined as a “hazardous substance” under CERCLA;
  2. Petroleum and petroleum products, natural gas, natural gas liquids, liquefied natural gas, and synthetic gas usable for fuel; and
  3. Anything else that any federal, state, or local law, code, ordinance, or regulation treats as hazardous, dangerous, toxic, or a pollutant.

Prohibited Items — Quick Reference

This summary is provided for convenience only; the full list in Provision 7 controls.

• Dangerous Goods: aerosols, gasoline, LPG/propane, paints, and paint thinners.
• Firearms and Ammunition.
• Food and Perishable Goods — permitted only as set out in Provision 7.1.
• Dangerous Chemicals, including any hazardous substance as defined in this Provision 7.
• Drugs or Animals — no illegal drugs or marijuana in any form; no animal may be kept or housed in the Storage Space; service and companion animals are permitted on the Facility under Provision 25.

7.1 Permitted Uses by Space Type

The restrictions in Provision 7 on food storage and temperature-sensitive property, and the time limit in Provision 39, are modified as follows for the space types listed. Where this Provision 7.1 conflicts with Provision 7 or Provision 39, this Provision 7.1 controls for the space type concerned.

(a) Workspace, Office and Workshop Spaces. Where Occupant has rented a space marketed or described by Owner as an office, office pod, office suite, workshop container, or comparable workspace, Occupant may occupy and work within that space, including preparing and cutting materials, between 6:00 a.m. and 8:00 p.m. Eastern Time. Occupant must vacate that space by 8:00 p.m. Eastern Time each day and may not occupy it before 6:00 a.m. The three-hour limit in Provision 39 does not apply to those space types, but this daily curfew does. All other prohibitions in Provision 7 continue to apply, including the prohibitions on open flame, hazardous substances, vehicle work, and living or sleeping in the space. Occupant may not receive members of the public at the Facility, and may not use the Facility for exhibition or performance for an audience.

(b) Cold Storage and Refrigerated Spaces. Where Occupant has rented a space marketed or described by Owner as Cold Storage or as a refrigerated or freezer container, Occupant may store food and perishable goods in that space. Occupant must follow all applicable law, and must get and keep any license or permit the stored goods require. Occupant remains responsible for the condition and fitness of the goods stored. Provision 12 governs the temperature range for those spaces.

(c) Bulk food in other spaces. In any space not covered by paragraph (b), Occupant may not store bulk food without Owner’s prior written approval.

8. Limitation on Value of Personal Property

Occupant agrees that the total value of everything stored in the Storage Space will not exceed $2,000. Owner is not responsible for any loss of or damage to Personal Property. If a court finds Owner liable anyway, Owner’s liability is limited to $2,000 in total. Occupant agrees not to sue Owner for any loss above that limit. Owner does not check what Occupant stores or what it is worth; keeping within Provisions 7 and 8 is Occupant’s responsibility.

9. Damages

Occupant must pay for the repair, clean-up, or replacement of anything in the Storage Space or the common areas that Occupant or Occupant’s guests damage. If Owner bills Occupant, payment is due within 10 days. After that, the amount becomes Additional Rent and is due with the next payment. Not paying is a Default. This obligation continues after this Rental Agreement ends.

39. Loitering and Time on Site at Facility

This Rental Agreement is for renting Storage Space, not for spending time at the Facility. Except as Provision 7.1(a) allows, Occupant and Occupant’s guests may not be at the Facility or in the Storage Space for more than three (3) consecutive hours in any 24-hour period. Staying longer can lead to immediate termination of this Rental Agreement.

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Part 3 — Condition of the space

12. Temperature Control

North Carolina law does not define the terms “Climate Controlled” or “Temperature Controlled”. Owner may describe the Storage Space as Climate Controlled in advertising and other materials. This Provision sets out exactly what Owner is responsible for. Where the Storage Space is a workshop container or other space rented as climate-controlled, Owner provides heating and/or air conditioning to it.

• General climate-controlled spaces. Except for the Cold Storage spaces described below, there is no guaranteed temperature range. Occupant chooses the temperature setting.
• Cold Storage and refrigerated spaces. Where Occupant has rented a space marketed or described by Owner as Cold Storage or as a refrigerated or freezer container, that space carries a posted temperature rating specific to that unit (for example, 0°F to 20°F). Owner expects the space to operate within its rated range but does not guarantee it.

If mechanical failure, a worn or broken part, or any other cause takes the space outside its rated range, Owner’s only obligations are to repair the equipment and to waive Rent for the Storage Space for the period it stays outside its rated range. Owner is not otherwise liable for any departure from the rated range, including any resulting damage to, spoilage of, or loss of value in property stored in the space. Occupant alone is responsible for monitoring whether the space suits the goods stored, and for insuring those goods against loss from temperature variance.

Occupant understands that the temperature may drift from the chosen setting or the rated range for reasons that include mechanical failure, material shortages, electrical or other utility blackouts and brownouts, acts of God, labor or material shortages, strikes, malicious mischief, and extreme weather. The heating and air conditioning systems and their power sources are not redundant: there is no backup.

The temperature inside the Storage Space may vary. Occupant releases Owner from all liability for any failure of the heating or air conditioning caused by something outside Owner’s direct control.

13. Humidity in the Storage Space

The Storage Space is not humidity controlled. Owner does not promise that any minimum or maximum humidity will be maintained in the Storage Space at any time.

14. Mold

Occupant acknowledges the risk of mold or mildew on stored items. Owner does not guarantee a dry or water-tight space, and mold can occur naturally. To reduce the risk, store items off the floor, wrap them in plastic, and keep them away from the walls. Wet or damp items are likely to grow mold. Occupant should inspect and protect stored items regularly.

15. Locked Storage Space; Storage at Occupant’s Risk; Abandonment

Occupant must secure the Storage Space with a suitable lock, ideally a disc-style lock as advised by Owner, and must keep it locked except while using the space. Owner does not hold a key to Occupant’s lock. Only one lock is allowed; the extra hasp is for Owner’s use.

• Any additional lock will be removed, and Occupant will be charged $50.
• If the space is left unlocked, or Occupant is in Default, Owner may lock it at Occupant’s cost.
• If Owner has removed a lock and Occupant does not replace it within 5 days, Owner will install a new lock, bill Occupant for it, and mail the keys to Occupant’s last known address.
• Occupant may not cut Occupant’s own lock. Doing so costs $50 plus any damage.
• All stored items are at Occupant’s risk.

Abandonment. If the Storage Space is unlocked, Rent is overdue, and the contents are worth less than $100, Owner may treat the contents as abandoned and clear the space.

34. Occupant’s Acceptance of Storage Space “AS IS”; Exclusion of All Warranties

Occupant inspected the Storage Space and the Facility before signing this Rental Agreement, or had the right to. Occupant finds the Storage Space suitable for Occupant’s purpose and accepts it “as is” and with all faults, including the access to the Facility. Owner makes no express warranties. Owner disclaims, and Occupant waives, all implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, to the fullest extent the law allows. Owner’s agents and employees have no authority to make any warranty, express or implied. Anything they say is not a warranty, is not part of this Rental Agreement, and may not be relied on by Occupant.

35. Pest Control

Owner may use pest-control chemicals at the Facility, so animals are not allowed except as Provision 25(c) permits. A service animal is not a pet: service animals assisting a person with a disability are always permitted, as the law requires. See Provision 25(c). Occupant is responsible for pest control inside the Storage Space, including setting up and maintaining any traps or repellents needed. Owner handles extermination only in the common areas, not inside individual Storage Spaces.

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Part 4 — Access, utilities and site rules

11. Access

Occupant has access to the Facility through the designated gate 24 hours a day, 365 days a year. This general access does not override the daily curfew for workspace-type Storage Spaces in Provision 7.1(a), where that Provision applies.

• Owner may limit Occupant’s access to the Storage Space and the Facility where Owner reasonably considers it necessary. This includes requiring identification from Occupant, limiting hours of operation, requiring Occupant to sign in and out, and closing part or all of the Facility without advance notice for adverse weather, emergencies, catastrophes, power outages, evacuation orders, or repairs and maintenance. None of these is a default by Owner or the Facility.
• Owner may change the regular access times and methods with thirty (30) days’ written notice, posted at the Facility entrance, published on Owner’s website, or mailed to Occupant.
• In an Emergency or catastrophe at or around the Facility, where a government authority acts or issues an order, or in unsafe weather, Owner may change access hours without notice, may require Occupant to enter only when escorted by Owner’s employees or agents, or may deny access to the Storage Space and the Facility altogether.
• Owner is not liable if Occupant cannot enter the Facility or the Storage Space because of a power outage, a hardware or software failure, or Occupant’s own error in using an access control system.

18. Owner May Enter

Owner, and officials such as police and fire officials, may remove Occupant’s lock and enter the Storage Space without notice in an Emergency, or to comply with the law, a law-enforcement request, or a court order. An “Emergency” is any situation that threatens health, safety, or property at the Facility.

For anything that is not an Emergency, such as repairs or inspections, Owner will give at least three days’ notice and will try to arrange a time with Occupant. If Occupant is not available, Owner may enter and, after the work, fit a new lock and send the keys as described in Provision 15.

19. Responsibility to Inspect Storage Space

Occupant must tell Owner immediately about any harmful odor, sound, or condition, including mold, in or around the Storage Space. Once Occupant reports it, Owner may enter the space without notice to inspect or fix the problem. If the problem was caused by Occupant, or by a breach of this Rental Agreement, Occupant must pay all related costs. If they are not paid, they are added to Rent as Additional Rent.

20. Support Services

Owner aims to provide customer service by phone, text, and email around the clock. Some accounting matters may take 1–2 business days to resolve, and Occupant understands that there may be occasional gaps in support. Accounting matters are best raised by text message or email. Support is provided in English.

25. Assignment and Subletting; Facility Rules of Conduct

Occupant may not assign this Rental Agreement or sublet the Storage Space without Owner’s prior written consent. Owner may assign this Rental Agreement, and on assignment Owner is released from all obligations to Occupant under it. This Rental Agreement binds the heirs, assigns, executors, administrators, representatives, and successors of both parties.

(a) Speed Limit. Occupant must observe a strict 5 m.p.h. speed limit everywhere at the Facility.

(b) Code of Conduct. For the smooth and safe use of the Facility, Occupant agrees to the following:

• No smoking or vaping anywhere at the Facility, at any time.
• No drinking alcohol anywhere at the Facility.
• No illegal drugs or other contraband may be used or grown in the Storage Space.
• No loitering. Provision 39 sets the time limit.
• No play or horseplay at the Facility.
• When loading or unloading, park parallel to the unit so traffic can flow through the aisle. Backing a vehicle straight or at an angle toward the unit door is prohibited, except for short periods.
• A visit of more than thirty (30) minutes must use the designated 8-hour parking spaces.

(c) Animals. This paragraph is the single rule for animals at the Facility. Provisions 7 and 35 refer to it.

• Service animals assisting a person with a disability are always permitted, as the law requires.
• Companion animals are permitted at the Facility.
• No other animal is permitted at the Facility. Owner may use pest-control chemicals there (Provision 35).
• Occupant must keep every animal on a leash and clean up after it.
• No animal may be kept, housed, or stored in the Storage Space (Provision 7).

37. Electricity, Water Use & Safety and Dump Station

Occupant may use electricity at the Facility within the rented unit or at the designated pedestal. Optional add-ons, such as bathroom access and WiFi, are available at the Facility; see the current Rules and Regulations for pricing.

How We Charge for Power. Power is measured per parking pedestal by a landlord sub-meter supplied by EZ Meter (ezmeter.com), which Owner believes to be accurately calibrated. Owner is not responsible for metering errors or variances, but will work to keep metering accurate in kWh.

Owner does not resell electricity at a profit. Owner passes the utility’s cost through to Occupant, plus an administrative charge that covers meter maintenance, meter reading, and environmental charges. The schedule is:

• Monthly usage costing $0–$2.00: Owner absorbs the whole bill, including any administrative charge.
• Monthly usage costing $2–$10: Occupant is charged a flat minimum of $10 for power.
• Monthly usage costing over $10: Occupant is charged the utility cost, rounded up to the nearest penny, plus a 16% administrative fee.

Water. Water may be used only to flush the effluent tank of the stored vehicle. Occupant may not use the water filling station to wash vehicles, or to fill tanks to be taken off the property. Every vehicle using water must be covered by this Rental Agreement. For container tenants using more than 100 gallons in a month, water is metered at $0.04 per gallon over the 100-gallon allowance.

Owner is not a water supplier under environmental or utility regulations. Owner is not liable for impurities in the water and makes no promise about the safety or suitability of the non-potable water.

Dump Station. When using the Dump Station, Occupant agrees to:

• Put only effluent into the Dump Station receptacle. No other solid waste, garbage, or vehicle fluids, at any time.
• Use the Dump Station carefully, so that no effluent leaks in or around the area.
• Stay with the vehicle while using the Dump Station, finish as quickly as possible, and move the vehicle away as soon as possible afterwards, so that other Occupants, who have equal rights to use the Dump Station, may do so.

38. Snow Removal and Adverse Weather Events

Owner clears snow from the common drives and parking lots, but not from in front of Storage Spaces; that is Occupant’s responsibility. Plowing starts only after 5 inches of snowfall, and only once the snow has stopped. Owner does not guarantee complete removal of snow and ice. If conditions are unsafe, access to the Facility may be denied.

Owner tries to keep the Facility open during hurricanes, tornadoes, storms, bad weather, and high wind. If the weather threatens the Facility, Owner may close the Facility and deny access. Because of the main gate’s size, Owner will normally not allow main-gate access when the wind is over 40 MPH, but will continue to allow entry through the side man door.

41. Rules and Regulations

The Rules and Regulations of the Facility are part of this Rental Agreement as if written out in full here. Owner may change them on ten (10) days’ notice, as the Rules and Regulations describe, at any point during the term of this Rental Agreement, as long as the revised Rules and Regulations apply to all Occupants and are made for the proper and efficient operation of the Facility.

The Rules and Regulations are displayed in English in a clearly visible place, and a copy is sent to the email address Occupant provided in this Rental Agreement or later updated in Owner’s system.

45. Video Surveillance

Owner operates video surveillance cameras in the common areas of the Facility, including drive aisles, gates, and entry points. Occupant, Occupant’s guests, and Occupant’s vehicles may be recorded while at the Facility. The cameras record video only and do not record audio. Recordings are made for Owner’s operational and security purposes. As Provision 10 says, cameras may not always record, are not always monitored, and are not a security service provided to Occupant. Owner may keep, review, and disclose recordings as Owner considers necessary, including to law enforcement. How long recordings are kept is described in Owner’s Privacy Policy, referenced in Provision 48.

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Part 5 — Risk, insurance and liability

10. Insurance and Security Type Systems

Occupant must insure the stored Personal Property against fire, theft, damage, and similar risks, at Occupant’s own cost. Provision 47 sets out the proof and lapse requirements. Not carrying insurance is a breach of this Rental Agreement, and Occupant then bears the whole risk of loss or damage. Owner does not insure Occupant’s property.

Owner’s security measures, such as fences, cameras, and gate codes, protect the Facility as a whole, not individual Storage Spaces. Cameras may not always record, and alarms are not always monitored. These systems are not foolproof, and Occupant should not rely on them alone to protect stored property. Provision 45 describes video surveillance at the Facility.

16. Release of Liability

Occupant waives all claims against Owner for damage to or loss of property from causes including natural disasters, terrorism, theft, and negligence. This waiver also covers personal injury or death connected with use of the Storage Space and the Facility. The waiver is a condition of this Rental Agreement and is part of why Rent is set at the level it is. Without it, Rent would be higher or Owner would not offer this Rental Agreement at all.

17. Indemnification; Subrogation

Occupant waives all claims against Owner, including claims that Occupant’s insurance pays for. Occupant’s insurer gets no right to pursue Owner for those claims; this is a waiver of subrogation.

Occupant will indemnify Owner, meaning Occupant will cover and protect Owner against any loss, claim, damage, or cost, including legal fees, arising from injury, death, or property damage, or from any breach of this Rental Agreement, by Occupant or Occupant’s guests. This includes any environmental damage caused by Occupant or Occupant’s guests.

32. Owner’s Employees

If Occupant asks any of Owner’s employees to do something for Occupant, the employee acts as Occupant’s agent and at Occupant’s own risk, whether or not Occupant pays for the service. Occupant releases, holds harmless, and indemnifies Owner for any loss, charge, or injury Occupant suffers in connection with using Owner’s employees. Occupant also agrees to treat Owner’s employees with respect and courtesy. Foul or abusive language, or threatening behavior, toward any employee or toward Owner is grounds for Owner to terminate this Rental Agreement immediately.

46. Force Majeure

Owner is not liable for any failure or delay in performing under this Rental Agreement that is caused by something beyond Owner’s reasonable control. This includes acts of God, hurricanes, tornadoes, floods, fire, storms, extreme weather, epidemic or pandemic, war, terrorism, civil unrest, labor disputes, shortages of materials or labor, utility or telecommunications failure, power outage, failure of any access control system, cyber incident, and any act, order, or restriction of a government authority. None of these excuses Occupant from paying Rent.

47. Insurance: Proof and Lapse

Provision 10 requires Occupant to insure the stored Personal Property. For the whole term of this Rental Agreement, Occupant must:

• Keep that insurance in place for the full replacement value of the Personal Property, covering fire, theft, water damage, and other customary risks.
• Give Owner proof of the insurance on request.
• Tell Owner in writing within five (5) days if the insurance lapses, is cancelled, or is materially reduced.

If Occupant does not keep insurance, or does not provide proof within ten (10) days of Owner’s written request, Occupant is in Default and Owner may use any remedy in Provision 22. Occupant’s failure to insure does not oblige Owner to insure the Personal Property, and does not change the allocation of risk in Provisions 8, 10, 16, and 17.

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Part 6 — Unpaid rent and default

21. Owner’s Lien

Owner has a lien on all Personal Property stored at the Facility. The lien secures Rent, the expenses needed to preserve the Personal Property, and the expenses reasonably incurred in selling or otherwise disposing of it, under the North Carolina Self-Service Storage Facility Act (N.C. Gen. Stat. Chapter 44A, Article 4, §§ 44A-40 through 44A-45).

What this means: If Occupant is in Default, Owner may sell Occupant’s Personal Property to satisfy the lien.

Notice: The owner of this self-service storage facility has a lien on all stored property for unpaid rent and related expenses, as the Act authorizes. Any lien or security interest that already exists on the property takes priority over Owner’s lien.

22. Defaults; Owner Remedies

If Occupant breaks any term of this Rental Agreement, Owner may terminate it. If Occupant fails to pay Rent or other charges, or this Rental Agreement is terminated for cause, Owner may do any of the following:

• Turn off Occupant’s gate access.
• Overlock the Storage Space once Rent is 5 days overdue. The overlock is itself notice that Rent is unpaid.
• Remove Occupant’s lock and enter the space. Rent keeps accruing.
• Inventory the contents, or take possession of them.
• Sell or dispose of the contents as the law allows.
• Use any other legal remedy, including a court action for possession (entry and detainer).

Overlocking or removing a lock does not mean Owner has chosen one remedy over another, and does not mean Owner has taken possession of the contents. Rent continues to be owed while the space is overlocked or the lock is removed. After Occupant pays in full, Owner may take up to 3 business days to remove Owner’s lock, and Owner is not liable for any access problem caused by that delay. Items left in the common areas may be treated as abandoned and disposed of without notice, and the cost of disposal is added to Rent. On Default, any discount Occupant was receiving is forfeited and Rent rises to the current market rate.

All of Owner’s remedies are cumulative. Using one does not prevent Owner from using any other.

42. No Waiver

If Owner is slow to enforce, or does not enforce, any right or remedy under this Rental Agreement, that is not a waiver of that right or remedy or of any other. Owner’s acceptance of a late or partial payment is not a waiver either. In particular, Owner’s acceptance of Rent after a Default does not waive the Default, does not waive Owner’s right to enforce any provision of this Rental Agreement, and does not create a course of dealing or any expectation that Owner will do the same again. A waiver by Owner is effective only if it is in writing and signed by Owner’s General Manager, and it applies only to the specific instance it names.

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Part 7 — Notices, contact and privacy

23. Notices

Notices from Owner to Occupant. Unless the law requires otherwise, Owner gives notice by First Class U.S. mail, postage prepaid, to Occupant’s last known address, or by email to the address Occupant gave in the Summary of Terms. A mailed notice is conclusively presumed received once it is properly mailed with postage prepaid.

Notices from Occupant to Owner. Occupant must deliver every notice to Owner at the Office Address listed in the Summary of Terms under “Remit Notices To,” by either (a) a nationally recognized overnight courier such as FedEx, with signature confirmation, or (b) U.S. Registered Mail, return receipt requested. Notice sent by First Class U.S. mail is not effective.

On the same day, Occupant must also email a copy of the notice to [email protected] and telephone Owner’s main business line at (910) 765-0966. Occupant is also asked to send a text message to that number. These extra steps make sure the matter reaches management promptly, but missing them does not by itself invalidate a notice properly delivered under this Provision.

Change of address. Occupant is responsible for keeping Occupant’s mailing address, email address, and telephone number current. Occupant must update them through the Powered Storage mobile application or Owner’s online customer portal at https://rental.powered-storage.com/account/login. Owner may rely on the contact information shown in Occupant’s account, and notices sent to that information are effective under this Provision 23.

Notice of intent to vacate. Despite everything above, notice of intent to vacate must be given only through the Powered Storage mobile application or Owner’s online customer portal, as Provision 5 describes. Notice of intent to vacate given by mail, courier, telephone, text message, or email is not effective.

36. Permission to Call, Use Social Media, Text and/or E-Mail

Occupant agrees to receive communications from Owner by phone, text message, email, and social media. These may include updates about the Facility or the Storage Space, late-Rent notices, and other Default matters, unless the law restricts them. Occupant also consents to receive Default notices and operational updates by email, and agrees to keep Occupant’s email address current with Owner.

48. Privacy

Owner’s collection and use of Occupant’s personal information is described in Owner’s Privacy Policy, available at https://powered-storage.com/privacy-policy/, which is part of this Rental Agreement by reference. Owner may update the Privacy Policy from time to time.

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Part 8 — Disputes and legal terms

26. Governing Law; Jury Trial; Severability

This Rental Agreement is governed by North Carolina law, without regard to its conflict-of-law rules. Owner and Occupant each give up the right to a jury trial in any dispute connected with this Rental Agreement, including claims for injury, death, or property damage. Any court proceeding that this Rental Agreement allows (see Provisions 29–31) must be brought in the federal or state courts in, or nearest to, Brunswick County, North Carolina. If a court finds any part of this Rental Agreement invalid, the rest stays valid and enforceable.

27. Entire Agreement

This Rental Agreement is the entire agreement between Owner and Occupant. It replaces every earlier oral or written statement or agreement. It can be changed only in a writing signed by both Occupant and Owner, and its pre-printed terms can be changed only in a writing signed by Owner’s General Manager.

28. Counterparts, Headings and Gender

This Rental Agreement may be signed in separate copies. Each counts as an original, and together they make one agreement. Headings are for convenience only; if a heading and the text conflict, the text controls. Words in one gender include every gender, and singular words include the plural and the other way round.

29. Agreement to Mediate

Owner and Occupant agree to try to settle disagreements amicably, quickly, and professionally. Except for non-payment of Rent, lien sales, vehicle towing, eviction for Default, and use of the security deposit, every dispute must first go to mediation on these terms:

• At least eight hours of non-binding mediation, at an approved location within 15 miles of the Facility.
• Each party attends through someone with authority to settle, and may bring legal counsel. Other people may join only with the mediator’s permission.
• The cost of mediation is shared equally.
• The mediator may not later act as a witness, consultant, expert, or counsel for either party in the dispute.

30. Agreement to Arbitrate

If mediation does not resolve the dispute, Owner and Occupant agree to final and binding arbitration on these terms:

• One arbitrator, chosen by both parties, under the American Arbitration Association’s expedited rules. The Federal Arbitration Act of 1925 governs this agreement to arbitrate. Both parties acknowledge that their relationship involves interstate commerce and its associated risks, which is why arbitration is needed.
• A request for arbitration must be in writing and delivered as Provision 23 requires.
• Arbitration takes place within 20 miles of the Facility.
• Each party pays its own costs, including legal fees and travel. The arbitrator’s fees and other arbitration expenses are split equally between Occupant and Owner.

31. Class Action Waiver

Except for the matters excluded in Provision 29, every dispute between Occupant and Owner must be resolved individually, not as part of a class action. Both parties give up the right to take part in a class action. This applies to claims under any law. In arbitration, it means the arbitrator may not hear a class action or award relief to anyone other than Occupant and Owner in their individual capacities. If there is a question whether these arbitration and class-action-waiver provisions are enforceable, a court decides it, not the arbitrator. These provisions survive the end of this Rental Agreement. Both parties acknowledge that they are giving up the right to go to court and the right to take part in a class action.

33. Warranty of Information

Occupant warrants that all information Occupant gave in this Rental Agreement, and in any application before it, was complete, true, and accurate when this Rental Agreement was signed. This includes Occupant’s statement about whether Occupant holds insurance covering the stored Personal Property.

43. Limitation of Actions

Any claim or action arising out of or relating to this Rental Agreement, the Storage Space, or the Facility must be started within one (1) year after the claim arose. If the law does not allow a period that short, the shortest period the law allows applies instead. A claim not started within that period is permanently barred.

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Your Powered Storage App

We recommend every Occupant download the Powered Storage app. It is the fastest way to manage your rental, and some things can only be done there.

• Apple App Store: https://apps.apple.com/us/app/powered-storage/id1612109464
• Google Play: https://play.google.com/store/apps/details?id=com.poweredstorage.app

What the app is for:

• Moving out. Move-out requests must be submitted through the app or through Owner’s online customer portal. See Provision 5.
• Getting in. The app gives you a second way to enter the Facility, so you are not dependent on the PIN pedestal at the gate.
• Your rental details, including your gate access code, which you can change at any time.
• Your payment method and contact details, which you must keep current. See Provisions 3 and 23.
• The water station code.
• Payment methods we accept, including which methods avoid the credit card processing fee described in Provision 2(vi).